Terms & Privacy – Dream Sports Horses

PRIVACY & COOKIE Policies Shop Terms and Conditions

DATA PROTECTION

As the operator of these pages, we treat your personal data, e.g. Name and e-mail address, in accordance with the legal data protection regulations and this privacy policy. The use of our website is basically possible without providing personal data. Personal data can usually only be entered in contact forms on our pages. This is done only on a voluntary basis, the use of the site in no way depends on it. However, the inclusion of additional services in our site may result in different rules. We therefore inform you about the type, scope and purpose of the collection, use and processing of personal data. Please bear in mind that the transmission of data on the Internet may have security gaps and that complete protection of data against access by third parties is not possible.

Cookies are small text files that your browser stores on your computer. Some cookies are for ease of use and security – others are used to track user behavior. When we use cookies on our website, this serves to optimize our website and our offers. These are mostly so-called “session cookies”, which are deleted after the end of your visit. You can prevent the installation of cookies by activating the corresponding security settings in your browser. For details, please refer to the explanations of the browser manufacturer.

SERVER LOG-FILES

For technical reasons, our web space provider collects and stores information in so-called server log files, which your browser automatically transmits. These are essentially: type and version of the browser; used operating system; the website from which you visited us; Website (s) you visit with us; Host name of the accessing computer; The date and time of your access (i.e., the server request); Your IP address. According to the provider, this data can not be assigned to specific persons. A merge of this data with other data sources will not be done. However, if we are aware of specific indications of unlawful use, we reserve the right to review these data retrospectively.

CONTACT FORM

We offer you the opportunity to contact us by e-mail and / or via a contact form. In this case, the information provided by the user will be stored for the purpose of processing the request and in case of follow-up questions. We will not share this information without your consent. A comparison of the data collected with data, which may be collected by other components of our site, is also not done.

We are using Mailchimp Services– so you can always correct, control or delete your information. Additionally at the end of each newsletter you will find a link where you can unsubscribe at any time.

USE OF SOCIAL MEDIA SHARE BUTTONS

We have prepared our website for the use of social media share buttons. By clicking on the corresponding graphic you will be redirected to the services of the respective network. The Share button does not establish direct contact between the social network and our visitors until the visitor actively clicks on the share button. Only then will your data be transmitted to the respective social network. If the share button is not clicked, there will be no exchange between you and the social networks.

Our website is prepared to use components of the Google-powered YouTube site. Site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our pages that has a video embedded in it, it will connect to YouTube’s servers. It tells the Youtube server which of our pages you visited when watching the video. If you are logged in to your YouTube account at the same time, you allow YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. For more information about how to handle user data, please read the YouTube Privacy Policy at https://www.google.com/intl/en/policies/privacy

On our website the “SHARE” button of the social network Facebook is integrated. If you visit a page of our website that contains this plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and incorporated by him into the website.

By integrating the plugin, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are currently not logged in to Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the US and stored there.

If you are logged in to Facebook, Facebook can assign the visit to our website directly to your Facebook account. If you press the “SHARE” button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information will also be published via your Facebook profile, corresponding to your preferences.

Facebook may use this information for the purpose of advertising, market research and tailor-made Facebook pages. For this purpose, Facebook uses user, interest and relationship profiles, eg. For example, to evaluate your use of our website in relation to the advertisements displayed on Facebook, to inform other Facebook users about your activities on our website, and to provide other services related to the use of Facebook.

If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your related rights and settings options for the protection of your privacy, please refer to the privacy policy of Facebook.

Our website is prepared for using components of the LinkedIn network. LinkedIn is a service of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time we visit our website, we connect to LinkedIn servers. Through this process, LinkedIn is informed about which specific page of our website is currently being visited. If you click the LinkedIn “Recommend Button” while logged in to your LinkedIn account, you can link the contents of our pages to your LinkedIn profile. As a result, LinkedIn is able to associate your visit to our pages with your LinkedIn user account. Please note that as the provider of the pages, we are not aware of the content of the data transmitted to LinkedIn and its use by LinkedIn. For more information about LinkedIn’s data collection, rights, and settings options, visit LinkedIn’s privacy policy at http://www.linkedin.com/legal/privacy-policy

Our website is prepared for use of features of the Twitter service. These features are available through Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Twitter. For more information, see the Twitter Privacy Policy at http://twitter.com/privacy. You can change your privacy settings on Twitter in Account Settings at http://twitter.com/account/settings

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”), for the needs-based design and ongoing optimization of our website. In this context, pseudonymised usage profiles are created and cookies are used. The information generated by the cookie about your use of our website such as

– browser type / version;

– used operating system;

– Referrer URL (the previously visited page);

Host name of the accessing computer (IP address);

– Time of the server request.

are transmitted to a Google server in the US and stored there. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for us, and providing other website and internet related services for the purposes of market research and tailoring our website.

Google will never associate your IP address with other Google data. The IP addresses are also anonymized, so that an assignment is not possible (IP masking).

You can prevent the storage of cookies by setting your browser software accordingly however, we point out that in this case you may not be able to use all the functions of our website to the full extent.

In addition, you may prevent the collection of the cookie-generated and related to your use of our website data (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on.

You can also prevent collection by Google Analytics by clicking on the following link. An opt-out cookie is set, which prevents the future collection of your data when visiting this website: Click here.

More information about Google Analytics can be found here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

SSL ENCRYPTION

This site uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by changing the address line of the browser from “http: //” to “https: //” and the lock symbol in your browser line. If SSL encryption is enabled, the data you submit to us can not be read by third parties.

INFORMATION, DELETION, LOCKING

It is your right that you receive on request information about your stored personal data, their origin and recipients and the purpose of the data processing. You also have the right to correct, block or delete this data. You can always contact us for further information on personal data. Remember Newsletter all updates and delete can be done by yourself

Our Web Hosting Platform and their Security

WP Engine continually monitors developments in data security, privacy, and compliance around the globe, and we have invested considerable resources in preparing for EU Regulation 2016/679 (“GDPR”). We have always upheld the core privacy principles behind GDPR, as evidenced by our early adoption of the EU-US and Swiss-US Privacy Shield programs, and take very seriously (and humbly) the trust our customers place in us when they choose to store personal data on our platform.

WP Engine will comply with GDPR’s requirements, both as a controller of our customers’ account data and a processor of the end-user personal data our customers store on our platform. In support of our customers’ compliance efforts, we have updated our terms to reflect the obligations we have as a processor under GDPR. (Such additional contractual obligations are commonly referred to as a Data Privacy Addendum , or a “DPA.”) These changes became effective May 10, 2018, and our DPA already applies to you by reference in your existing agreement. We encourage you to view this changelog and familiarize yourself with our terms to better understand how we support you and protect the security and privacy of your data.

We also encourage our customers to begin assessing their own internal readiness if they haven’t already done so. A good resource for understanding the changes implemented by GDPR can be found here, or you can read the full text of the regulation.

DATA PRIVACY ADDENDUM (DPA) FAQ

Q: Do WP Engine’s terms include a Data Privacy Addendum?

A: Our DPA is linked from both our Terms of Service and the Privacy Policy. The DPA applies to everyone, automatically, without the need to sign anything.

Q: Does a DPA need to be signed or can it just exist in the Privacy Policy?

A: No, the DPA does not need to be signed. The exact language of the GDPR says: “The contract … shall be in writing, including in electronic form.” It is an accepted tenet of contract law that a written agreement includes online or clickthrough terms, and GDPR even calls out electronic contracts as being perfectly acceptable.

You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu

Request access to your personal data

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account if you have one and updating your details directly, or by emailing us at customerservice@Dreamsportshorses.com.com

This enables you to request that we delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

You have a right to ask us to suspend the processing of your personal data in certain scenarios, for example, if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

You have the right to object to the automated processing of your personal data without human intervention. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

DreamSportsHorses SHOP is operated and owned by DREAMSPORTSHORSES ApS, registered at the Danish Chamber of Commerce with organization number 38303449, at the address Aalborgvej 91, 9280 Storvorde, Denmark.

These sales and delivery conditions apply to the purchase of goods at the web-shop DreamSportsHorses SHOP. We have other important terms that we like you to read including our Disclaimer & Conditions, Privacy Policy. Our Returns Policy is included in below Terms & Conditions.

These general terms and conditions and the policies may change from time to time so please check these before making any purchase.

If you have any questions about these general terms and conditions or the Policies, please contact our customer service at DreamSportsHorses SHOP using the mail: customerservice@DreamSportsHorses.com. Our customer service may be reached within normal business hours by telephone: +45 70 20 27 10 (CET).

These sales and delivery conditions apply to the purchase of goods at DreamSportsHorses SHOP for delivery worldwide and shall automatically apply to any agreement entered into by DreamSportsHorses.com by customers placing orders and DREAMSPORTSHORSES accepting these in the DreamSportsHorses SHOP web-shop.

They shall precede any other terms and conditions of the customer. Only to the extent that the parties have made a specific written agreement hereof, other terms and conditions may apply.

INFORMATION ON OUR WEBSITE
We try our best to make sure that all information on our website, including descriptions of products and listed prices, are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know. Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description. We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

PRODUCT AVAILABILITY
All products are subject to availability by Product Vendors so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through DreamSportsHorses SHOP web-shop either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

ORDERING AND PAYMENT

DreamSportsHorses SHOP is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.

To purchase at the DreamSportsHorses SHOP you must be at least 18 years old and possess a valid credit card that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian’s consent and / or otherwise have a legal right to enter into a purchase.

You select the items you want to buy and put them in the “shopping basket”. You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods. Any extra payments such as shipping or debit card charges will be calculated immediately before you are ready to pay. When you are ready to order, click on “Checkout”, where you enter your name, address, email, telephone number, payment method and choose delivery method. You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button “Order and pay”. After this, your order passes to DreamSportsHorses SHOP and can no longer be changed.

You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, DreamSportsHorses SHOP reserves the right to withhold delivery and cancel the order.

The minimum amount for a purchase at DreamSportsHorses SHOP is € 20.

PRICE
The price stated in the web-shop at the time of placing the order is considered as agreed between DreamSportsHorses SHOP and you the Buyer. All prices in the web-shop are shown inclusive of VAT. The VAT will be based on the Product Vendors country of origin as the shipping country. The product prices shown do not include the delivery/shipping fee, which will be added to your total order price when completing your order at online checkout.

CANCELLATION OF ORDER

You may cancel an order if it is not possible to deliver the ordered product within 30 days. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.

ACKNOWLEDGEMENT OF ORDER RECEIPT AND ORDER CONFIRMATION

When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an order confirmation / invoice sales receipt from us.

14-DAY CANCELLATION PERIOD

When you shop with DreamSportsHorses SHOP you have 14 days to cancel and return the order to the Product Vendor that shipped the product to you. You need to include a return declaration of cancellation of your order with the product you return to inform us that you have changed your mind and return the item to the Product Vendor.

The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Christmas Day or New Year’s Day, the deadline is extended to the following Monday. After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.

Some products do not include a right to cancel, or you may lose your right to cancel. The following are excluded from the right to cancel: Sealed products, which for health or hygiene reasons are not suitable to be returned once the seal is broken after delivery.

To exercise the right to cancel, you must notify us within 14 days of receipt of the items.

IMPORTANT

We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind.

RETURNS

If you change your mind about your purchase, the items must be returned to the Product Vendor by using the same courier that delivered the goods to you (i.e. UPS, PostNord, GLS or DHL).

Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.

When returning the item, you should make sure that it’s securely wrapped. You are responsible for the package / items until received by the Product Vendor. So, keep the receipt from the courier and if applicable the track and trace number.

You must pay the costs of returning the items if you change your mind.

Please note! Product Vendors does not accept packages sent ‘receiver pays’ / COD or similar.

DOCUMENTATION OF YOUR PURCHASE AND RETURN FORM

You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form of the Product Vendor, which may be enclosed in the package when you receive the items.

REFUNDS

When we receive the items, the Product Vendor will check them and you will be refunded the amount you paid to us upon purchase. The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.

NOTE:

You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because

you have actually used the items
the items were damaged while you were responsible for them
you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
you have not followed the restrictions of the cancellation right in terms of seals, product type etc.

COMPLAINTS – IF THERE IS SOMETHING WRONG WITH THE PRODUCT

Your purchase is covered by the Product Vendors warranty policy for their products, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation, and according to the Product Vendors Policies.

You can always check these via the weblink on the product information ‘Sold by’: Product Vendor Or you can also refer to the single Product Vendors terms and conditions of sale and their product warranty policies on https://dreamsportshorses.com/shop-vendors/

Of course, it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.

You must contact us within a “reasonable period”

You must make your claim to the Product Vendor within a “reasonable period” after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered. We recommend that you give the Product Vendor following information that they can assess your claim, we suggest that you include the following:

a brief description of how the damage or defect occurred. Please note that you should contact the Product Vendor as soon as you discover the defect.
To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back.
Send the photos via email the Product Vendor
Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
After the Product Vendor receives your photos, they will deal with your claim as soon as possible.

You are responsible for the package / items until received by the Product Vendor. So keep the postal receipt including information on shipping costs and if applicable the track and trace number.

Please note! The Product Vendors do not accept packages sent ‘receiver pays’ / COD or similar.

COUPON/DISCOUNT CODES (DISCOUNT VOUCHERS)

We regularly offer coupon/discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.

When you use a discount code you need to buy the specified minimum amount/or the specific product relevant to the Coupon Code. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed.

Only one discount code can be used per order.

Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.

In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use DreamSportsHorses SHOP permanently.

PERSONAL DATA
In order to shop at DreamSportsHorses SHOP you must give the following minimum information:

Name
·       Address
·       Email address
·       Telephone / mobile number

The above data is stored together with information about the items you have purchased for 7 years from the end of the financial year to which the information relates, in accordance with the Danish Accounting Act after which the information is deleted.

By making a purchase, we will automatically generate a DreamSportsHorses SHOP accountyou’re your DreamSportsHorses SHOP Account, you will be able to login and find your order history both new and previous orders, as well as changing your preferences, manage your settings and passwords.

The collection of personal customer information on DreamSportsHorses SHOP takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

SECURITY
Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

LIABILITY
Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through the DreamSportsHorses.com web-shop, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.

In case a product supplied by the DreamSportsHorses SHOP Product Vendor causes damage or injury to persons or things, DreamSportsHorses SHOP shall only be liable if it is proved by the Customer that the damage or injury was caused by any defects or negligence on the part of DREAMSPORTSHORSES, the Product liability relies with the Product Vendor, being the product producer.

EVENTS BEYOND OUR REASONABLE CONTROL
DREAMSPORTSHORSES will not be responsible for any delay or failure to comply with these general terms and conditions or the returns policy if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods.

WAIVER
If you breach these general terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the general terms and conditions or returns policy.

PRIVACY
Personal information, such as your contact details, that you provide to us during the order process will be kept and used by us in accordance with our Privacy Policy.

GOVERNING LAW
Use of DreamSportsHorses SHOP services are subject to Danish law. Any disputes are decided by the Danish courts. Any disputes regarding the product purchases are subject to the respective Product Vendors country and their laws. I.e. a Swedish Product Vendor will have disputes decided by Swedish courts.

APPEALS
If you have a complaint about your purchase, please email customerservice@DreamSportsHorses.com SHOP.